Purchasing FAQ

Which currency is used on the HKJFF website?

All prices on our site are in Hong Kong Dollars (HKD)

What options are available for purchasing?

Use a pass

If you’ve purchased a multi pass, log back into your account. A When you visit a purchase page, a price will be available for your pass (as long as the pass is valid for your session). A Add to cart and checkout to create a booking that will allow you to watch the content.

Use a promo code

If you have a promo code, enter it on the pricing page to access special pricing.
Complete the checkout process, and you will be able to watch the content.

Why do I need an account?

An account makes it much easier to view purchased content, as well as provide support and manage delivery of in person or streamed events. A You can log in using an email address and password. A If you have any privacy concerns please refer to our privacy policy.
Sign up for an account above on our menu at “My Account”.

What happens if I forget my password?

Use the password reset option on the sign in page to reset your password. You will need access to the email address to recover a temporary password. A Once you log in with the temporary password you will need to set a new password.